Young Family Sitting In A Park

Child and Adolescent Health Service

General

 

Child and Adolescent Health Service

Customer Liaison Service

About us

Welcome to the Customer Liaison Service at the Child and Adolescent Health Service.  The Customer Liaison Service (CLS) was established to assist with improving the provision of health services to customers throughout the Child and Adolescent Health Service (CAHS). The CLS provides the following services:

  • Facilitation of generic feedback such as comments, suggestions, concerns, complaints and compliments, from our patients, parents, carers, families and members of the community
  • Referral to the Liaising, Informing and Networking for Carers (LINC) Co-ordinator to assist Carers of children with chronic illness, disability and mental illness who access services through Princess Margaret Hospital for Children (PMH)

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Feedback

Patients and families, and other consumers, play an important role in improving the quality of care we provide. Involvement and feedback from our consumers and responses from patients and families and members of the community all contribute to improving healthcare at Princess Margaret Hospital (PMH).

Feedback can be provided using our Customer Feedback Form and distributing the form in our suggestion boxes stationed around the hospital.

If you believe that there are issues regarding the care of your child that are urgent and serious, please speak with the manager of the service involved in the issue first, to provide the opportunity to address the issues as soon as possible.

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Would you like to make a compliment?

Telephone

9340 7198

Fax

9340 7636

Email

pmhcls@health.wa.gov.au

Mail

CAHS Customer Liaison Service,
GPO Box D184,
Perth WA 6840

Customer Feedback forms also provide the opportunity to make compliments. These can be found distributed around the hospital.

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Would you like to make a complaint?

All complaints are treated seriously and confidentially and are investigated by the Heads of the Service. Complaints are an important way to assist CAHS to identify opportunities for improvement.
Any  complaint documentation is filed separately from the patients record and will not impact negatively on any future care or treatment your child may receive. The Customer Liaison Service aims to respond to complaints within 30 working days.

Complaints take the form of

Phone Calls

9340 7198

Fax

9340 7636

Email

pmhcls@health.wa.gov.au

Mail

CAHS Customer Liaison Service,
GPO Box D184,
Perth WA 6840

In Person

At the Customer Liaison Office
Level 4
This provides the opportunity to speak to a Customer Liaison Officer Directly,  and fill out a Complaint form

If you need someone to advocate on your behalf, contact;  

If you are not satisfied with the response to your complaint, contact;

If you are concerned about the conduct, health or performance of a health practitioner contact;

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Consumer Charter - rights and responsibilities

The Rights of Every Child
CAHS Customer Service Charter

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